All Posts in the Category "Customer Service"...
Market Analysis & Communications for the Manufacturing Industry.
Many companies worry about the commoditization of their offerings and their inability to justify premium pricing–but if you figure out how to take care of your customers’ “dead squirrels,” you’re golden.
Five week APICS CSCP study program: January 28 – February 25, 2012.
With the APICS Certified Supply Chain Professional (CSCP) program, you can take your career and organization in a new and exciting direction.
Supply chain and operations management professionals have a love-hate relationship with inventory. In production, there’s nothing worse than getting ready to start a job and discovering that parts are unavailable. Likewise, from a customer service perspective, it’s impossible to fulfill customer demand without the right amount of the right inventory at the right time. People in our profession love having parts and products when we need them, but hate any amount of inventory that ties up company money; takes up space; and causes extra, non-value adding work to handle, store, count, and manage.
Advice and Assistance for Manufacturers.
Dave’s Fabrication Company (DFC) has $2 million in inventory on-hand. Is that a good thing or a bad thing? It could be vital to the business or it could be a tremendous drain on resources. It could be exceptionally good, given the size of the business and typical position in my industry (competitor inventory levels) or it could be a disaster.
Sadly, many companies are going through the annual physical inventory process at this time of year, wasting the company’s money and resources while providing no real value to the business or its customers. Why do they do it? Two reasons: (1) the accountants and auditors insist and (2) there is little confidence in the inventory records because of questionable processes and controls .
Two of the largest and most successful companies in the world achieved and maintain their success by mastering the supply chain. Wal-Mart took logistics to new heights, bringing big city, low prices and convenience to rural areas. Apple dominates its chosen markets through innovation but also benefits greatly from a single-minded focus on operational excellence.