All Posts in the Category "Customer Service"...
Football Season
September 2011.
Advice and Assistance for Manufacturers.
Football season is here and once again I am reminded of one of the most overused but still valid sports
metaphors around . . .
Businesses need to find that ‘competitive edge’
Every successful company brings some kind of competitive edge to the marketplace. This is the factor that entices customers to buy from you rather than from someone else.
Out of sight. Out of Mind.
May 2011 Market Analysis & Communications for the Manufacturing Industry There’s a classic story – maybe true, maybe not – about the head of the Wrigley Gum company in the 1920s. At that time, Wrigley was a major consumer goods
What’s In It for Me?
April 2011.
Market Analysis & Communications for the Manufacturing Industry.
Having taught hundreds of classes in MRP. ERP, supply chain and related topics, I always try to emphasize the benefits of each function or approach in a very personal way – answering the question “What’s in it for me?” for each and every student.
Advanced Functionality
April 2011
Advice and Assistance for Manufacturers
Manufacturing systems have been with us for several decades, progressing from simple inventory accounting through increasingly complex and comprehensive product suites: MRP, MRPII, ERP, finite scheduling, supply chain, advanced planning and optimization, inclusion of CRM in the suite, and so on.
Understanding Value and Costs
January 2011 Advice and Assistance for Manufacturers Manufacturing is all about creating value. A manufacturer starts with raw materials and components and, through the application of various processes, transforms these low value materials into a product whose value exceeds that
Sometimes the Best Sale is the One You Don’t Make
Reprinted from Portsmouth Herald / Seacoastonline.com – December 27, 2010
At this time of year, most businesses are working on plans and budgets for the coming new year. Budgeting has to start with a forecast, whether a formal process of projecting sales month-by-month or a very informal “wild guess” approach. In fact, many companies don’t even realize they are making a forecast when they think “next year will be the same as this year,” or perhaps “this year plus a few percent.” That is, in fact, a forecast.
Serving the Customer
On the way to work the other day, I stopped in at a small local coffee shop for a bagel and a bottle of juice. I had passed this shop many times, and thought it was about time I gave
Accurate Forecasts Key to Inventory Control
Every manufacturer, distributor and retailer has inventory and lists it on the balance sheet as an asset. But, from an operations management perspective, is inventory really a good thing?
