All Posts Tagged "customer service"...

What a Dead Squirrel Taught Me about Value Pricing

May 2013.
Market Analysis & Communications for the Manufacturing Industry.
Many companies worry about the commoditization of their offerings and their inability to justify premium pricing–but if you figure out how to take care of your customers’ “dead squirrels,” you’re golden.

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Five week APICS Certified Supply Chain Professional (CSCP) study program

WHEN:  Spring, 2013.  WHERE:  New Hampshire Contact Us for more information and exact location Event Details

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Too Much or Not Enough?

Supply chain and operations management professionals have a love-hate relationship with inventory. In production, there’s nothing worse than getting ready to start a job and discovering that parts are unavailable. Likewise, from a customer service perspective, it’s impossible to fulfill customer demand without the right amount of the right inventory at the right time. People in our profession love having parts and products when we need them, but hate any amount of inventory that ties up company money; takes up space; and causes extra, non-value adding work to handle, store, count, and manage.

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ERP Priorities

June 2012
If you were to invest in ERP this year, what business areas are of the most concern or would you expect the most benefit from? Is inventory control a legitimate reason to invest in ERP?

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5 Areas to Improve Customer Service

March 2012.
Your customer’s experience with your company can drastically affect how they judge your product.

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Inventory count vs. record keeping

Did you recently complete a physical inventory count? Are you happy about it? You shouldn’t be. No matter the result, the physical inventory process is difficult, disruptive, expensive and generally useless. There are only two valid reasons for doing a

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Measuring Inventory

February 2012.
Advice and Assistance for Manufacturers.
Dave’s Fabrication Company (DFC) has $2 million in inventory on-hand. Is that a good thing or a bad thing? It could be vital to the business or it could be a tremendous drain on resources. It could be exceptionally good, given the size of the business and typical position in my industry (competitor inventory levels) or it could be a disaster.

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Physical Inventory

January 2012.
Sadly, many companies are going through the annual physical inventory process at this time of year, wasting the company’s money and resources while providing no real value to the business or its customers. Why do they do it? Two reasons: (1) the accountants and auditors insist and (2) there is little confidence in the inventory records because of questionable processes and controls .

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December Schedules

December 2011.
Advice and Assistance for Manufacturers.
December is often a rather strange month in the life of the manufacturing plant. There may be some seasonal demand effects to deal with (lower actual demand and lower production objectives in many cases) and there are often schedule reductions to be accommodated due to holiday shut-downs and the policy in many companies of encouraging employees to use vacation time before the end of the year.

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Football Season

September 2011.
Advice and Assistance for Manufacturers.
Football season is here and once again I am reminded of one of the most overused but still valid sports
metaphors around . . .

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