Spring Cleaning

posted in: Inventory, Lean, Sustainability | 0

April 2012.
Advice and Assistance for Manufacturers.
When the snow season has passed and it’s no longer painful to spend time outside in the open air, it’s time to drag out the patio furniture, put away the snow blower and shovels, and, while you’re at it, do some cleaning and organizing. You know, take care of all that stuff that accumulated during the winter months… old and broken household items, things you don’t really need anymore but it was convenient to just store them rather than dispose of them?

Thank you Netflix and BofA

November 2011.
Advice and Assistance for Manufacturers.
Goodwill is a valuable and amazingly fragile commodity, as dramatically demonstrated recently by Netflix and Bank of America. Both companies made changes that enraged customers and caused many of them to take their business elsewhere.